Privacy Policy

Pretty simple - we use your data to actually do the job you're paying us for:

• Service Delivery: Scheduling your appointments, ordering the right parts, keeping track of what work we've done on your vehicle.
• Communication: Sending appointment reminders, letting you know when your car's ready, following up if there's an issue we found during diagnostics.
• Invoicing & Payments: Generating accurate bills, processing payments, maintaining financial records for tax purposes.
• Service Improvements: Analyzing what services are most popular, figuring out where we can improve our processes.
• Marketing (Optional): If you opt in, we'll send you updates about new services, seasonal promotions, or cool projects we're working on. You can unsubscribe anytime - we won't get our feelings hurt.
• Legal Compliance: Sometimes we gotta keep records for warranty claims, insurance purposes, or if there's ever a legal dispute (knock on wood).

Yeah, we use cookies. Not the edible kind (though those are in the break room). Here's what's tracking you:

Essential Cookies: These keep the site functioning - remembering your booking form data, maintaining your session if you're logged into our client portal. Can't really turn these off if you wanna use the site properly.

Analytics Cookies: Google Analytics and similar tools help us see how people use the site. Which pages get visited most? Where do people drop off? Helps us make the site less annoying.

Marketing Cookies: If you agreed to them, these track whether our ads are actually working. Facebook Pixel, Google Ads conversion tracking - that kinda stuff.

We take security seriously - maybe not as seriously as we take torque specs, but pretty darn close. Here's what we do:

• SSL Encryption: Our website uses HTTPS encryption. See that little lock icon in your browser? That's your data getting scrambled so nobody can intercept it.
• Secure Servers: We host our data with reputable Canadian providers who have proper firewalls, intrusion detection, and all that good stuff.
• Access Controls: Only our staff who actually need access to customer data can see it. The new apprentice doesn't get to browse through everyone's info.
• Regular Backups: We back up data regularly in case something goes sideways. Multiple redundancies mean your service history isn't gonna vanish.
• Payment Security: We use PCI-compliant payment processors. Your credit card info never sits on our servers.

That said, no system is 100% bulletproof. If there's ever a data breach (fingers crossed there won't be), we'll let you know ASAP and follow all the legal requirements for notification.

We're not in the business of selling your data. But yeah, we do share some info with third parties when it makes sense:

Service Providers: Payment processors, email services, booking software - companies that help us run the business. They're bound by their own privacy policies and contracts with us.

Parts Suppliers: Sometimes we need to share vehicle info with manufacturers or specialty parts suppliers to get the right components. They get what they need to fulfill the order, nothing more.

Insurance Companies: If you're making a claim or we're doing warranty work, we'll share relevant service records with insurers or manufacturers.

Legal Obligations: If the law requires it - court orders, government requests, that kinda thing - we'll comply. Don't really have a choice there.

Business Transfers: If we ever sell the business (not planning on it, but you never know), your data would transfer to the new owners. They'd be bound by this same privacy policy unless they give you notice otherwise.

We DO NOT: Sell your info to marketing lists, share it with random third parties, or do anything sketchy with it. That's not how we roll.

Under Canadian privacy laws (PIPEDA and provincial regulations), you've got some rights when it comes to your personal data:

• Access: You can ask to see what personal info we have on you. We'll provide a copy within a reasonable timeframe.
• Correction: If something's wrong or outdated, let us know and we'll fix it. Wrong phone number? Old address? Just tell us.
• Deletion: You can request we delete your data, though we might need to keep some stuff for legal or accounting reasons (like tax records for 7 years - that's the law, not us being difficult).
• Opt-Out of Marketing: Don't wanna hear from us? Click the unsubscribe link in any email or just let us know. We'll take you off the list immediately.
• Portability: Want to take your service history elsewhere? We can provide your data in a common format if you ask.
• Withdraw Consent: If you previously agreed to something (like marketing emails), you can change your mind anytime.

To exercise any of these rights, shoot us an email at service@obsidatrixrealm.info or give us a call at (604) 555-8742. We'll get back to you within 30 days max.

We don't keep your data forever, but we do need to hang onto it for a while:

Service Records: We keep detailed records of all work done on your vehicle for at least 7 years. This helps with warranty issues, recalls, or if you come back years later asking "what did you guys do to my car again?"

Financial Records: Invoices and payment records stick around for 7 years minimum - that's what the Canada Revenue Agency requires for tax purposes.

Marketing Data: If you unsubscribe from our emails, we'll stop sending stuff immediately but keep your email on a "do not contact" list so we don't accidentally re-add you.

Website Analytics: This stuff gets anonymized after a while and eventually purged. We don't need to know what pages you looked at 5 years ago.

Once we don't have a legit reason to keep your data anymore, we delete it. Permanently. It's not sitting in some backup server gathering dust forever.

Our services are for folks 18 and older (you know, people who can actually own and drive vehicles). We don't knowingly collect personal information from kids under 18.

If you're a parent and you think your kid somehow gave us their info, reach out and we'll delete it ASAP. Though honestly, if your teenager's trying to book a performance tune without your knowledge, you might have bigger concerns than privacy policies.

We might update this policy from time to time - new laws, new services, new technologies, whatever. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top of this page.

If the changes are major (like we start using data in completely different ways), we'll let you know directly via email. Otherwise, keep an eye on this page if you're curious about what's changed.

Continuing to use our services after we post changes means you're cool with the updated policy. If you're not cool with it, well, you can always take your business elsewhere - no hard feelings.